Privacy Policy
Black Water River Holiday Lets
Inchbae, Garve, Ross-shire, IV23 2PG
Last updated: September 2026
Black Water River Holiday Lets respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how and why we use it, who we may share it with and the rights you have in relation to your personal information.
This policy applies when you visit our website, contact us, make an enquiry or booking, stay at one of our properties, or otherwise communicate with us.
Who We Are
For data protection purposes, the organisation responsible for your personal information is:
Black Water River Holiday Lets
Inchbae
Garve
Ross-shire
IV23 2PG
Company Number: SC841430
Email: admin@blackwaterholidaylets.co.uk
Telephone: 07342 458 332
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Information We May Collect
When you make an enquiry or booking, contact us or stay with us, we may collect information such as your name, home address, email address, telephone number, booking dates, number of guests, payment and transaction information, correspondence with us and details relating to your booking or stay.
We may also receive information from third-party booking providers where you have booked through another website or service.
When you use our website, certain technical information may also be collected automatically, including your IP address, browser type, device information, pages visited and information collected through cookies or similar technologies.
We do not normally need sensitive personal information. If you voluntarily provide information concerning accessibility, health or other particular requirements because it is necessary for your stay, we will only use that information as reasonably necessary to deal with your request and will handle it with appropriate care.
How We Use Your Information
We use personal information to respond to enquiries, process and manage bookings, take payments, provide accommodation and guest services, send booking confirmations and arrival information, communicate with guests before, during and after their stay, deal with queries or complaints, maintain our business and financial records, prevent fraud or misuse of our services, maintain the security of our properties and website, and comply with our legal obligations.
We may also use limited information to improve our website, services and guest experience.
Where we send promotional or marketing communications, we will only do so where permitted by law. You can ask us to stop sending marketing communications at any time.
Our Lawful Basis for Using Your Information
UK data protection law requires us to have a lawful reason for using personal information. Depending on the circumstances, we generally rely on contract, where information is necessary to take or fulfil a booking; legal obligation, where information must be retained or disclosed to comply with the law; legitimate interests, where information is reasonably necessary to operate, protect and improve our business without unfairly affecting your rights; and consent, where you have specifically chosen to allow a particular use of your information.
Where we rely on consent, you may withdraw that consent at any time.
Booking and Payment Information
When you make a booking, some payment information may be handled directly by our payment processor or booking provider. We do not need to retain your complete payment card details where payment is processed securely by a third-party payment provider.
If you book through an external booking platform, that company will also process your personal information under its own privacy policy.
Sharing Your Information
We do not sell your personal information.
We may share information where reasonably necessary with service providers involved in operating our business, such as our website and hosting provider, booking systems, payment processors, accountants, IT providers and professional advisers. We may also disclose information to government bodies, regulators, law enforcement agencies, insurers or professional advisers where required or permitted by law.
We require service providers handling personal information on our behalf to take appropriate steps to protect it.
International Transfers
Some companies that provide website, booking, payment or technology services may process information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate legal safeguards apply, such as UK adequacy regulations or approved contractual safeguards where required. UK privacy information should explain international transfers and the relevant safeguards where these apply.
How Long We Keep Your Information
We only retain personal information for as long as reasonably necessary for the purpose for which it was collected and to satisfy legal, accounting, tax, insurance or dispute-resolution requirements.
Booking, transaction and related business records will generally be retained for up to six years, unless there is a reason to keep them for longer. Routine enquiries which do not result in a booking will normally be deleted when they are no longer reasonably required.
Marketing information will be retained until you unsubscribe, withdraw your consent where applicable, or we determine that it is no longer appropriate to retain it.
Cookies and Our Website
Our website may use cookies and similar technologies. Cookies are small pieces of information stored on your device which can help a website function correctly, remember preferences and provide information about how the website is being used.
Cookies that are strictly necessary for the operation or security of the website may be used without optional consent. Where we use analytics, advertising or other non-essential cookies, visitors should be given appropriate information and control before those cookies are used.
Where available, you can change your cookie choices through the cookie settings or consent banner on our website.
Google Maps and External Websites
Our website may contain links to Google Maps, what3words, tourist attractions, booking websites, social media platforms and other third-party websites.
When you follow a link to another website or service, that organisation may collect and use information under its own privacy policy. Black Water River Holiday Lets is not responsible for the privacy practices of external websites.
Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
Access to personal information is limited to people and service providers who reasonably need it for legitimate business purposes.
Your Privacy Rights
Depending upon the circumstances and the lawful basis we rely upon, UK data protection law may give you rights including access to your personal information, correction of inaccurate information, deletion of information, restriction of processing, data portability and the right to object to certain uses of your information. You also have an absolute right to object to the use of your personal information for direct marketing.
To exercise any of these rights, please contact us using the details shown above.
We may need to verify your identity before acting on a request.
Complaints
If you have any concerns about how we use your personal information, please contact us first so that we have an opportunity to investigate and resolve the matter.
You also have the right to raise a data protection complaint with the Information Commissioner’s Office (ICO), the UK regulator responsible for data protection. The ICO recommends raising concerns with the organisation concerned first where possible.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.
The latest version will always be published on our website and the date at the top of this policy will show when it was last updated.